The Naturecan team is aware of the importance of maintaining your trust and confidence that we operate our website in compliance with regulations and that we are transparent about the data we collect and use. The following information is intended to explain what information we collect and why we should do so.

Visitors to our website

When you visit www.naturecan.com, we use a popular third-party service called Google Analytics, which collects information about your internet connection and details about visitor behaviour as the site is viewed. This gives us information such as how often we view the site, where our visitors are and how they found us. All of this information is anonymous and we use it to examine traffic patterns on the site and then make changes based on this data. To do this, cookies are used, and you can read more about the details in our cookie policy. 

The only data we collect that may be personally identifiable is information you provide to us. This may be your name and email address if you choose to subscribe to our newsletter, or it may be billing and shipping information during the checkout process.

Subscribe to the newsletter

To inform you about what is happening on the website or to inform you about offers and promotions, we ask for your email address and name. We do not give them to other organizations and companies. This is done through a third-party provider, klaviyo , and this is what we use to send you our newsletter. We collect statistics on email opens and clicks using industry standard technology to help us track and improve our newsletters. For more information about how klaviyo handles its data, see klaviyos privacy policy. Of course, you can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of our email or by sending an email to support@naturecan.com and requesting that your email address be removed. 

Currency selection and conversion

By using our website, you (the visitor) agree that third parties may edit your IP address to determine your location for currency conversion purposes. You also agree to store this currency in a cookie while you are logged into your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the selected currency remains selected and consistent as you browse our website, so that prices can be converted to your local (visitor) currency.

Writing a review

A product review on our site is done through another third party that specializes in reviews. Helps ensure that feedback is collected consistently and that anonymous data collected, such as how many people have rated a product 4 stars, can be used by other web services to help with marketing or provide ways to filter comments that people have left. You can choose whether to leave your name in the review, but an anonymous review is also an option. You can view their privacy policy here, and they also have information about data protection here. 

Links from our website to other websites

This Privacy Policy does not cover any links you may find on this Site that link to other sites. These sites are not covered by this Privacy Policy, and any questions about how a site uses your information should be directed to that site. We do our best to validate all links we add to our Site and ensure that they are of a certain quality. Please let us know if you have any problems with any of the sites we link to.

Your access to your personal information

You have the right to access any personal data we hold about you at any time. You can do this by sending us an email at support@naturecan.com and requesting that we share this information with you. This data may not be available in a user-friendly format, so it may take some time before you receive this information in a way that is easy to view.

Information we collect upon purchase

When you purchase an item from our website, we need to collect enough information to receive payment for the item, as well as the shipping information to ship it to you. We also ask for your mobile phone number, but this is optional and is only used to send you updates on the progress of your order.

Social media

We also use social media to share information and advertise our products. These are carried out using individual social media platforms and therefore the privacy policies will be specific to that platform and will not be covered by this privacy policy.

Changes to our Privacy Policy

We review our privacy policy regularly to ensure that it is clear and the information it contains is up to date. This privacy policy was last modified on November 1, 2019.